customer service agents

CallPilot, Proxima’s cutting-edge AI-powered customer support solution, redefines outbound communication and inquiry handling Proxima, a leading…

Zenarate AI Coach is the first training platform that virtually improves itself from live call trends and intelligence delivered by the new Call…

Calabrio, announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This…

It is estimated that by 2026, over 80% of organizations will have used generative AI APIs, or deployed generative AI-enabled applications. Generative…

New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated…

While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry…