Customer Experience CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and… AIT News Desk Jun 21, 2022 New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated…
Customer Experience New Benchmark Research From Incisiv And Genesys Only 15% Of Retailers Offer A Differentiating… AIT News Desk Jan 6, 2022 While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry…