Cloud Five9 International Study Finds 9 out of 10 Contact Centers Have Increased Focus on Agent and… AIT News Desk Aug 11, 2022 50% are focused on reducing agent/employee turnover and 44% are focused on implementing AI and automation to assist agents Five9, Inc., a leading…
Cloud Five9 Survey Finds 30% of Customers Ditched Brands They had Previously Been Loyal to Last Year AIT News Desk Sep 2, 2021 Five9, Inc., a leading provider of the intelligent cloud contact center, announced the results of its 2021 Customer Service Index (CSI) survey. The…