Customer Service Management

Alliance to provide end-to-end managed services and beyond, known as Operate services, through Deloitte’s domain and industry experience coupled with…

Available in the Now Platform Vancouver release, Now Assist integrates generative AI to accelerate productivity, improve experiences, and increase…

Powered by ServiceNow LLMs, both features are purpose-built for the Now Platform and are designed to alleviate repetitive work and significantly…

Hi, Ganesh. Welcome to our Interview Series. Please tell us a little bit about your journey and what inspired you to start with Responsive. In my…

Last month, UiPath expanded its AI offerings with new-age Generative AI capabilities. The UiPath Business Automation Platform hooked onto GPT-4 to…

Artificial intelligence (AI) is driving new innovations in the contact centers. A majority of the call centers utilize AI technologies to improve…

Artificial intelligence is no longer about robots and sci-fi villains or about replacing humans and taking jobs away. It took a while but people have…

Leading provider of cloud call center solutions expands existing ServiceNow offering to extend powerful live agent and self-service voice and SMS…

World market leader in pharma MES selects new cloud call center solution to optimize customer service operations worldwide with ServiceNow 3CLogic,…

Simplilearn, the world's number one Online Bootcamp for digital economy skills training, has been recognised as one of the Top Training Companies for…