Natural Language Vonage Announces Advanced Gen AI Capabilities to Boost Conversational Commerce AIT Staff Writer Mar 28, 2024 Vonage has announced the launch of generative AI for Vonage Conversational Commerce, powered by Jumper.ai. Leveraging advanced Vonage Gen AI…
Martech Dixa, the Next-Gen CX Platform, Raises $105 Million Series C to Transform Customer Service Worldwide AIT News Desk Jul 28, 2021 Lead investor General Atlantic brings more than 40 years of experience backing leading global growth companies; round also includes participation…
Customer Experience Beneva Chooses Qualtrics To Create Holistic And Personalized Customer Experiences AIT News Desk Jul 21, 2021 Qualtrics the world's No. 1 Experience Management (XM) provider and creator of the XM category announced that Beneva, the largest mutual insurance…
Sales and Customer Support Zendesk Suite Radically Transforms Enterprise Tech Space with New Messaging Solution Sudipto Ghosh Feb 2, 2021 By adding new solution to the Zendesk Suite, the company continues democratizing customer service with new enterprise-grade capabilities designed to…
HR Technology Zendesk Invests in Tymeshift to Improve Workforce Management (WFM) Solutions AIT Staff Writer Jan 27, 2020 Leading Customer Support Ticket System and Sales CRM platform Zendesk has invested in Tymeshift. Tymeshift is an Omnichannel Workforce Management…