Customer Service

As a prominent chat management company, imBee has been instrumental in transforming communication and engagement strategies for diverse businesses.…

Pegasystems  the low-code platform provider empowering the world's leading enterprises to Build for Change,announced updates toPega Cloud supported by…

Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, released a new Talkdesk Research report, “The promise (and…

OneSystem Plus Lead and other new capabilities offer event organizers the opportunity to improve lead qualification, customer service, content…

 Frost & Sullivan assessed the contact center performance management market, and based on its findings, recognized Zenarate with the 2023 North…

Cognizant announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in…

AI Technology Aimed at Enabling Quick and Efficient Generation of High-Quality Content for Forever 8 Ecosystem Cryptyde, is pleased to announce that…

The advent of ChatGPT seems to represent a quantum leap in the capacity of artificial intelligence (AI) to reshape the world we live in. Things are…

Qualtrics and Five9 announced a partnership to integrate Five9’s industry-leading cloud contact center solutions with Qualtrics Frontline Care. The…

Birdeye is announcing that they have achieved the milestone of 100,000 businesses using its platform to deliver digital customer experiences. In…