Customer Service

Esker Synergy AI saves Suntory’s Customer Service Team 3,400 hours and delivers greater visibility over the entire order process. Esker, a global…

As vehicle owners in Canada transition to a post-pandemic world and gradually return to pre-pandemic driving routines, the auto service industry is in…

Hiver, a Gmail-based customer service platform, has launched its own knowledge base portal that helps companies build, host, and manage commonly asked…

PolyAI, the leading provider of enterprise voice assistants, has raised $40 million in a Series B funding round led by Georgian with participation…

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business…

Ooma, a smart communications platform for businesses and consumers, announced that it has acquired Junction Networks Inc., which does business as…

Datasite, a leading SaaS-based technology provider for global mergers and acquisitions (M&A) professionals, announced that Deven Lindemann has…

Omni Fiber, a new Fiber-To-The-Premises (FTTP) provider committed to bringing a new choice in Internet service to underserved markets in the Midwest,…

Circle Logistics’ Transport Pro backend rate engine platform integration enables active monitoring of and bidding on API and non-API load boards…

Forethought, the human-centered AI platform, announced the launch of a new feature to its Assist product, which supports customer service agents by…