Customer Service

Water and electric utilities adopt Oracle cloud solutions to get up and running faster, automate data management, and boost customer service…

Oracle announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams. Agent Service brings…

Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, and Palo Alto-based Sanas, an artificial intelligence…

3Pillar Global ("3Pillar"), a global developer of cutting-edge digital products and a leader in digital innovation strategy, announced that Will…

From Best Buy to Etsy, 2022 is the year brands are investing in customer experience or CX. Customers want more from companies, and the broken contact…

Artificial Intelligence Services, New Automation Processes, and Workflows Can Raise WFH Agent Productivity ASAPP, Inc., the AI Cloud company…

LCP Media, formerly known as LCP360, announced a corporate rebrand to reflect the transformation to a technology-based visual media company with an…

Boost.ai, the leading conversational AI support platform, announced a new customer service milestone with their customer Create Room, a leading online…

Idiomatic, a proven customer intelligence innovator, announced the close of a $4 million seed round led by Freestyle. Translating customer feedback…

The research study finds that despite increased interest in AI technology, only 44% of organizations experience benefits from implementing AI…