Halo Creates The First Ever Virtual Dog Park
The new Halo Dog Park offers one-of-a-kind customer service, support, events and live access using Zoom Meetings
Halo, the world's safest and most…
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Customer Service
SugarCRM Partners with Redington Gulf to Expand Presence in the Middle East
Redington Will Offer Sugar’s AI-Powered Solutions for Sales, Marketing, and Service Professionals to Bolster Customer Experience and Business…
Gnani.ai’s assist365 Low-code Omnichannel Conversational AI Automation Platform V2.0 sees a 3x Rise…
Offers fast-track automation across 20+ channels in voice and chat with 360-degree Customer Engagement
Gnani.ai, a global frontrunner in…
nuVizz Launches Auto Parts Delivery Solution for OEMs and Dealerships
nuVizz, a leading network-based last mile delivery and transportation management and customer experience SaaS platform, introduces nuVizz Auto Parts…
New Consumer Survey Showcases Shifting Attitudes Towards AI and CX
CDP.com, a one-stop resource for the latest information, news, and analysis on the customer data platform (CDP) industry, released new research on…
Consumer Study Reveals Key to Successful Chatbot Experiences: An Easy Transfer to Live Humans
A new thousand-person consumer survey released by Simplr finds that, while Boomers, Gen X, Millennials, and Gen Z have different impressions of…
Simplr listed as an Honorable Mention in the 2022 Gartner Magic Quadrant for Customer Service BPO
Simplr announced it has been included as an Honorable Mention in 2022 Gartner Magic Quadrant for Customer Service BPO.
"Gartner defines the…
SocialPilot Integrates Instagram Inbox
SocialPilot integrates Instagram Inbox allowing users to directly respond to comments and DMs.
SocialPilot - the leading social media marketing tool,…
NICE Named Top Provider for Voice of the Customer by Metrigy
NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent efficiency…
99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer…
Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals…
