Customer Service

A new thousand-person consumer survey released by Simplr finds that, while Boomers, Gen X, Millennials, and Gen Z have different impressions of…

Simplr announced it has been included as an Honorable Mention in 2022 Gartner Magic Quadrant for Customer Service BPO. "Gartner defines the…

SocialPilot integrates Instagram Inbox allowing users to directly respond to comments and DMs. SocialPilot - the leading social media marketing tool,…

NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent efficiency…

Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals…

Globelink selected RPA Labs to automate document processing that will reduce manual work and enhance customer experience. With every shipment that…

A10 Networks delivers outstanding customer service and protects large corporations from DDoS attacks. Based on its recent analysis of the Global DDoS…

Personal and commercial lines insurance provider to leverage core operations in the cloud Lititz Mutual Insurance Company (Lititz), a provider of…

Navigating a Constant State of Change, Fueling Sustainable Workforce Strategies, and Safeguarding Employee Wellness Top the List of Priorities in…

Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting complexity and…