Financial Services Lititz Mutual Insurance Company Selects Guidewire InsuranceNow to Increase Agent and Policyholder… AIT News Desk Mar 28, 2022 Personal and commercial lines insurance provider to leverage core operations in the cloud Lititz Mutual Insurance Company (Lititz), a provider of…
Sales and Customer Support Racing to Resolve the ‘Engagement Capacity Gap,’ Organizations Lean into Customer Service Technology… AIT News Desk Mar 23, 2022 Navigating a Constant State of Change, Fueling Sustainable Workforce Strategies, and Safeguarding Employee Wellness Top the List of Priorities in…
Machine Learning Dialpad Delivers AI Contact Center Advancements With No-Code Digital Channels and Virtual Agents AIT News Desk Mar 22, 2022 Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting complexity and…
Energy management Advanced Control Systems, INC. Is Now Officially Minsait ACS, Inc. AIT News Desk Mar 22, 2022 Advanced Control Systems, Inc., a leading real time energy management solutions provider based in Atlanta, Georgia, is now officially Minsait ACS,…
Data Center and Co-location AtlasEdge Selects Carma’s Operational Platform AIT News Desk Mar 22, 2022 AtlasEdge, a pan-European edge data centre provider, confirmed the selection of Carma’s Network and Digital Infrastructure Platform (NDI) to meet a…
Customer Experience HGS Supports Disclosure and Barring Service to Be Named Highest-Rated Public Service Organisation… AIT News Desk Mar 17, 2022 The UK Customer Satisfaction Index (UKCSI) has shown that the Disclosure and Barring Service (DBS) is the highest-rated public sector organisation in…
Cloud Drift Introduces the Drift Conversation Cloud to Expand Scope of Service-focused Conversational… AIT News Desk Mar 17, 2022 New Conversational Service Arms Businesses with Post-Sale Solution to Increase Customer Lifetime Value Drift, the Conversation Cloud company,…
Sales and Customer Support Solvemate Enhances Customer Service Platform with Multilingual Management AIT News Desk Mar 15, 2022 -Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its customer service…
Customer Experience With Strong Momentum and a New Suite of Customer Service Productivity Features, Level AI Raises $20… AIT News Desk Mar 4, 2022 OpenTable, Toast, Carta and more choose Level AI for highly efficient, AI-powered customer service as hybrid and remote work go mainstream -Level…
Customer Experience SmartAction Partners With Ottomation to Launch ‘Otto’ the Virtual Service Advisor for Automotive… AIT News Desk Mar 2, 2022 SmartAction, a leading provider of AI-powered virtual agents for customer service, announces the launch of Otto, its service scheduling solution for…