Customer Service

Advanced Control Systems, Inc., a leading real time energy management solutions provider based in Atlanta, Georgia, is now officially Minsait ACS,…

AtlasEdge, a pan-European edge data centre provider, confirmed the selection of Carma’s Network and Digital Infrastructure Platform (NDI) to meet a…

The UK Customer Satisfaction Index (UKCSI) has shown that the Disclosure and Barring Service (DBS) is the highest-rated public sector organisation in…

New Conversational Service Arms Businesses with Post-Sale Solution to Increase Customer Lifetime Value  Drift, the Conversation Cloud company,…

-Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its customer service…

OpenTable, Toast, Carta and more choose Level AI for highly efficient, AI-powered customer service as hybrid and remote work go mainstream -Level…

SmartAction, a leading provider of AI-powered virtual agents for customer service, announces the launch of Otto, its service scheduling solution for…

New research from Accenture reveals that companies which view customer service as a value center, rather than as a cost center, achieve 3.5X more…

Kaleyra, Inc., Chief Business Officer Mauro Carobene said that “enterprises that utilize the latest communication applications as part of their…

NextBillion.ai will integrate RouteQ's routing capabilities as part of its platform to enhance customer service across ride-hailing, logistics,…