Customer Service

Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, announced the launch…

Global leader in flavor and fragrance manufacturing drives growth and expansion plans with comprehensive digital transformation Esker, a global cloud…

Pegasystems Inc., the software company that crushes business complexity, announced Pega Voice AI and Messaging AI, two new solutions that analyze live…

Automated tool, Pixie, provides faster, easier product recognition for on-the-go and on-site customer service customer Allied Electronics &…

imimobile Good customer service is a key driver of repeat business, according to 75% of respondents 61% are willing to pay more for a better…

Wodonga TAFE achieves greater scalability and flexibility for remote working with NICE’s market-leading CXone cloud platform NICE announced that…

Emerges as Digital Customer Service (DCS) leader, earning industry awards, analyst accolades and praise for category-defining book Glia, a leading…

Company sees potential for 20 percent reduction in tire-related downtime and for more quickly detecting and diagnosing tire issues Infor, the…

The Company will Further Scale the Adoption of its Content Moderation Technology and Develop New Applications for HR, Customer Service, Sales,…

TechSee, the market leader in Computer Vision-powered AI solutions for customer service, announced a benchmark year that saw over 200 percent growth…