Customer Service

Replicant, a leading conversational AI platform, announces its first annual list of the top 50 leaders who are innovating and transforming the contact…

“The State of Digital CX in Quick Service Restaurants in 2022” finds that great customer support increases customer loyalty, even when other elements…

Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences but has…

FutureAI, an early-stage deep technology startup, announced that it has raised $2 million in an initial funding round. The company is developing…

Enables easy-to-use AR solution to support field services professionals across the enterprise CGS, a global provider of business applications,…

PCI Pal  survey compares opinion between consumers and contact center professionals in the UK and USA Having surveyed nearly 3000 consumers and…

Thankful, the AI platform powering the customer service revolution has expanded into the European market by signing an exciting, new partnership with …

While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry…

New partnership makes it easy to recognize, motivate, and engage customer service agents expanding the functionality of Medallia Contact Center Suite…

Firmex, a Toronto-based global provider of virtual data room and secure document sharing solutions, proudly announced winning a Gold Stevie Award for…