Customer Experience New Benchmark Research From Incisiv And Genesys Only 15% Of Retailers Offer A Differentiating… AIT News Desk Jan 6, 2022 While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry…
Customer Experience Stella Connect By Medallia Integration With Snappy Gifts Makes Rewarding Agents A Snap AIT News Desk Dec 23, 2021 New partnership makes it easy to recognize, motivate, and engage customer service agents expanding the functionality of Medallia Contact Center Suite…
Customer Experience Firmex Wins Gold Stevie Award for Customer Service Department of the Year AIT News Desk Dec 22, 2021 Firmex, a Toronto-based global provider of virtual data room and secure document sharing solutions, proudly announced winning a Gold Stevie Award for…
Customer Experience Quiq Announces Integration With Microsoft To Enable Digital Messaging On Dynamics 365 AIT News Desk Dec 16, 2021 Quiq's integration enables Dynamics 365 customers to capture leads and customer service cases directly from SMS/text, Apple Messages for Business,…
Financial Services Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer… AIT News Desk Dec 15, 2021 Partnership to enable organizations to take a digital-first approach to customer service Glia, a leading provider of Digital Customer Service,…
Customer Experience TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management AIT News Desk Dec 8, 2021 Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, the…
SaaS Infobird Upgrades Its Intelligent Interactive Training Product AIT News Desk Dec 6, 2021 Infobird Co., Ltd, a software-as-a-service provider of innovative AI-powered, or artificial intelligence enabled, customer engagement solutions,…
Cloud Lee Equity Acquires Unlimited Technology AIT News Desk Dec 2, 2021 Lee Equity Partners, LLC, a growth middle market private equity firm, announced that funds managed by the firm have acquired a majority ownership…
Healthcare Management HTC Global Services Reveals New Brand Identity Uniting CareTech and Ciber Under One Brand AIT News Desk Dec 1, 2021 HTC Global Services announced that its companies, including CareTech Solutions and Ciber Inc., are uniting under one name and one brand - HTC Global…
Security FDH Aero Acquires Unical Defense AIT News Desk Nov 29, 2021 Defense aftermarket leader to serve as beachhead for FDH platform FDH Aero , an aerospace and defense products distributor serving aircraft…