Customer Experience Equally Important as Price for Today’s Modern Consumer
imimobile Good customer service is a key driver of repeat business, according to 75% of respondents 61% are willing to pay more for a better…
Browsing Tag
Customer Service
NICE CXone Selected By Leading Australian Vocational Education Provider To Digitally Transform Its…
Wodonga TAFE achieves greater scalability and flexibility for remote working with NICE’s market-leading CXone cloud platform
NICE announced that…
Glia Continues Rapid Growth In 2021, Doubling Customer Base, Employee Headcount And Strategic…
Emerges as Digital Customer Service (DCS) leader, earning industry awards, analyst accolades and praise for category-defining book
Glia, a leading…
Infor AI Solutions Help Kal Tire’s Mining Tire Group Pump Up Customer Service & Safety
Company sees potential for 20 percent reduction in tire-related downtime and for more quickly detecting and diagnosing tire issues
Infor, the…
Spectrum Labs Closes $32Million Series B Led By Intel Capital To Put Critical Trust & Safety…
The Company will Further Scale the Adoption of its Content Moderation Technology and Develop New Applications for HR, Customer Service, Sales,…
Salesforce Ventures-Backed TechSee Notches Record Growth in 2021
TechSee, the market leader in Computer Vision-powered AI solutions for customer service, announced a benchmark year that saw over 200 percent growth…
Replicant Names Customer Service Innovators of 2022
Replicant, a leading conversational AI platform, announces its first annual list of the top 50 leaders who are innovating and transforming the contact…
Simplr Study: Customer Service Increases Loyalty and Repurchase Rates for Restaurants, Even After…
“The State of Digital CX in Quick Service Restaurants in 2022” finds that great customer support increases customer loyalty, even when other elements…
More Than Half Of APAC Consumers Feel Like Customer Service Is An Afterthought Zendesk Research
Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences but has…
FutureAI Raises $2 Million to Develop Artificial General Intelligence
FutureAI, an early-stage deep technology startup, announced that it has raised $2 million in an initial funding round. The company is developing…
