Solvemate Enhances Customer Service Platform with Multilingual Management
-Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its customer service…
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Customer Service
With Strong Momentum and a New Suite of Customer Service Productivity Features, Level AI Raises $20…
OpenTable, Toast, Carta and more choose Level AI for highly efficient, AI-powered customer service as hybrid and remote work go mainstream
-Level…
SmartAction Partners With Ottomation to Launch ‘Otto’ the Virtual Service Advisor for Automotive…
SmartAction, a leading provider of AI-powered virtual agents for customer service, announces the launch of Otto, its service scheduling solution for…
Accenture Report Finds 3.5x Revenue Growth for Companies That View Customer Service as a Value…
New research from Accenture reveals that companies which view customer service as a value center, rather than as a cost center, achieve 3.5X more…
Enterprises Must Utilize Modern Communication Methods to Scale Fast, Says Kaleyra
Kaleyra, Inc., Chief Business Officer Mauro Carobene said that “enterprises that utilize the latest communication applications as part of their…
RouteQ Partners with NextBillion.ai To Increase Delivery Efficiency and Reduce Logistics Costs…
NextBillion.ai will integrate RouteQ's routing capabilities as part of its platform to enhance customer service across ride-hailing, logistics,…
Esker Launches New Customer Inquiry Management Solution
Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, announced the launch…
Givaudan Automates Order Management And Accounts Payable Globally With Esker
Global leader in flavor and fragrance manufacturing drives growth and expansion plans with comprehensive digital transformation
Esker, a global cloud…
New Pega Voice AI and Messaging AI Solutions Give Service Agents an Intelligent Copilot for Better,…
Pegasystems Inc., the software company that crushes business complexity, announced Pega Voice AI and Messaging AI, two new solutions that analyze live…
Allied Electronics & Automation Offers New Schneider Electric Image Recognition Tool
Automated tool, Pixie, provides faster, easier product recognition for on-the-go and on-site customer service customer
Allied Electronics &…