Customer Service

More than two-thirds of U.S. consumers expect to do their holiday shopping online this year, while 60% also anticipate hitting brick-and-mortar…

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced a redesign of its award-winning Avaya Vantage …

Improving cost efficiency with a flexible and agile Customer Information System Infosys, the global leader in next-generation digital services and…

Vegan food delivery business rethinks customer service to embrace a growing market opportunity whilst maintaining its relationship-based approach…

Building products leader moves to multi-tenant cloud to realise savings and future-proof systems Infor announced that Russell Roof Tiles (RRT) has…

Gives Visibility and Analytics Around Subscription and Usage Data to Fully Optimize a Customer Service Team’s Efficiency Unbabel, the AI-powered,…

Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers Zappix, the leading Visual IVR and…

TechSee, the category leader in Intelligent Visual Assistance, announced it has raised $30 million in a Series C equity investment round. The round…

Agora Brands Group, a leader in the development of avatar technology for use by businesses and their delivery of customer service, announces that…

3CLogic, the leading provider of cloud contact center solutions for ServiceNow, announced the adoption of its natively integrated voice platform by a…