Customer Service

Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology…

8×8, Inc., a leading integrated cloud communications platform, announced it has been named a Challenger in the 2020 Gartner Magic Quadrant for Contact…

Medallia, Inc, a global leader in experience management and a member of Oracle PartnerNetwork (OPN), announced it plans to integrate with Oracle CX…

Talkdesk, Inc., the cloud contact center for innovative enterprises, announced its recognition as a Leader by Gartner in the inaugural multi-regional…

Eligible credit card customers can now request a new card with their chosen name Today, Citi announced that it is offering transgender and non-binary…

Slingshot serves Aptive Environmental through explosive growth with 100 dedicated agents focused on multiple campaigns, including 24/7, omni-channel…

More than two-thirds of U.S. consumers expect to do their holiday shopping online this year, while 60% also anticipate hitting brick-and-mortar…

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced a redesign of its award-winning Avaya Vantage …

Improving cost efficiency with a flexible and agile Customer Information System Infosys, the global leader in next-generation digital services and…

Vegan food delivery business rethinks customer service to embrace a growing market opportunity whilst maintaining its relationship-based approach…