Pega Acquires Qurious.io for AI-Powered Speech Analytics
New capabilities will assist customer service agents by analyzing service calls in real time
Pegasystems Inc., the software company that crushes…
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Customer Service
Mark Woodhams Promoted To Chief Revenue Officer
BlackLine SVP of global sales recognized for ability to scale sales and customer success organizations and expand global partner ecosystems…
Former AT&T CEO, John Donovan, Joins Cresta’s Board
Cresta, the leading real-time intelligence platform for customer conversations, announced that John Donovan, former CEO of AT&T…
Sangoma Commended by Frost & Sullivan for Delivering Exceptional Customer Experience with its…
Based on its recent analysis of the North American Unified Communications and Collaboration (UCC) market, Frost & Sullivan recognizes Sangoma…
CenterGate Capital Partners With Leading Outsourced IT Service Provider, Soroc Technology
Investment Provides Capital and Expertise to Accelerate Growth
CenterGate Capital, an Austin-based private equity investment firm, announced that…
Cresta Launches Real-Time Intelligence for Customer Service
Cresta Launches Real-Time Intelligence for Customer Service, announced the launch of Cresta for Customer Service, designed to enable customer care…
Simplify Healthcare Launches eServiceSync
Simplify Healthcare, a leading healthcare technology solutions provider, announced the launch of its new solution, eServiceSync. The business-rule…
NYNJA Appoints Jason Liberatore as Director of Business Development
NYNJA, the security-first, all-in-one communications platform for mission-critical telecommunications needs, announced that Jason Liberatore has been…
VoiceBase Enables PCI Redaction for Freshworks
Freshworks uses VoiceBase to automate PCI Redaction to protect its customers’ sensitive data and enable quality customer experience
VoiceBase, the…
Study: COVID Reshapes Traditional Customer Service
Uniphore, an early leader in Conversational Service Automation (CSA), announced results from its latest COVID-era survey that underscores how…