Customer Service

CallMiner, the leading provider of speech and customer interaction analytics, announced that African Bank has selected the CallMiner Eureka platform…

Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology…

8×8, Inc., a leading integrated cloud communications platform, announced it has been named a Challenger in the 2020 Gartner Magic Quadrant for Contact…

Medallia, Inc, a global leader in experience management and a member of Oracle PartnerNetwork (OPN), announced it plans to integrate with Oracle CX…

Talkdesk, Inc., the cloud contact center for innovative enterprises, announced its recognition as a Leader by Gartner in the inaugural multi-regional…

Eligible credit card customers can now request a new card with their chosen name Today, Citi announced that it is offering transgender and non-binary…

Slingshot serves Aptive Environmental through explosive growth with 100 dedicated agents focused on multiple campaigns, including 24/7, omni-channel…

More than two-thirds of U.S. consumers expect to do their holiday shopping online this year, while 60% also anticipate hitting brick-and-mortar…

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced a redesign of its award-winning Avaya Vantage …

Improving cost efficiency with a flexible and agile Customer Information System Infosys, the global leader in next-generation digital services and…