Customer Service

Awards recognise sales and customer service excellence across Asia-Pacific TTEC Holdings, Inc., a leading digital customer experience technology…

The leading Visual IVR provider announced two new customers have launched its flagship product - a B2B solution provider and a retailer Zappix, the…

Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global…

Less than 40% of respondents in Sikich's 2020 Manufacturing and Distribution Report said they perform important data breach prevention activities,…

Native, on-demand HD video capability enables agents to effortlessly add video interaction from any channel, providing more seamless and…

The United Kingdom is revolutionizing their contact tracing program with innovative contact center technology to contain the spread of COVID-19 while…

Mindsay, the leader in conversational AI for the travel industry, and Sabre Corporation, a leading software, and technology provider that powers the…

eGain, the leading provider of customer engagement solutions, announced that a financial services client is leveraging its top-rated digital…

Group insurance industry leader partners with Benefitfocus to offer comprehensive set of group benefit choices to Benefitplace customers…

Banking, government and insurance industries vary in how they adhere to business processes, but seek help with process mining technologies Staff in…