Customer Service

The United Kingdom is revolutionizing their contact tracing program with innovative contact center technology to contain the spread of COVID-19 while…

Mindsay, the leader in conversational AI for the travel industry, and Sabre Corporation, a leading software, and technology provider that powers the…

eGain, the leading provider of customer engagement solutions, announced that a financial services client is leveraging its top-rated digital…

Group insurance industry leader partners with Benefitfocus to offer comprehensive set of group benefit choices to Benefitplace customers…

Banking, government and insurance industries vary in how they adhere to business processes, but seek help with process mining technologies Staff in…

Partnership Aimed at Delivering Industry Leading Cloud Contact Center Technologies and Solutions with Trust and Accountability UJET Inc., a leading…

Ranked Highest in all Six Factors in Both Segments, Wins Large Business for Third Straight Year AT&T earned the J.D. Power 2020 U.S. Business…

Amdocs will enable Cellcom to offer its customers an advanced and intuitive digital experience, using the world’s leading technologies Amdocs, a…

Social Media Analytics Software comprises a set of analytical tools that enable users to monitor, analyze, and create insights using data gathered…

Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced that it has been selected…