Customer Service

Clarus Communications, a leading technology solutions distributor announced the launch of Charlie an AI chatbot built on the Falcon AI Large Language…

Brand Engagement Network (“BEN”), an emerging provider of personalized customer engagement AI, announced that its AI Assistants are available for…

According to the Spanish Agency for Food Safety and Nutrition (AESAN), food allergies affect 3% of adults and 6% of children in Spain, while…

Red Hat, Inc., the world's leading provider of open source solutions, announced new research showing that more than a quarter of large UK businesses…

Generative AI Experience Inspires the Future of Work to Enhance Employee Performance, Compliance, and Well-Being for Irresistible CX…

Industry veteran throws down the gauntlet to high tech firms that have lost their way when it comes to delivering genuine - and excellent - customer…

The Talkdesk AI-powered financial services cloud contact center platform supports companies as more people embrace digital banking interactions…

Glia expands AI Toolset to help organizations take advantage of generative AI to drive efficiency and improve the CX Glia, the customer interaction…

Custom AI Playbooks provide users with real-time guidance on sales calls, AI generated summarization, and valuable analytics, to enhance and…

Gong, the Revenue Intelligence leader, announced that Shane Evans recently joined the company as chief revenue officer. In this role, he is…