Customer Service

Winners in the “Best Innovation in Customer Service” Category Unbabel, the AI+human translation platform, announced that it has won the European…

Robotic Process Automation Exceeded Respondents' Expectations in Improved Data Quality, Compliance and Productivity NICE announced insights from a…

Frost & Sullivan awards Purchasing Power® for their AI-Powered Virtual Agent created in partnership with SmartAction® to enable conversational…

According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service.…

What inspired your journey into technology? During my first job after college, I worked at a startup in the customer service department. I…

To maximize value, organizations must balance the capabilities of AI against consumers’ societal values A new international study commissioned by WP…

Nuxeo Research Report Highlights the Industry’s Struggles with Managing Information and Data, and How AI Could Be Used to Address These Struggles…

Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps Sprinklr, the world’s first Unified Front Office…

Enabling Accessible Analytics and a Smarter Market for the Restaurant Industry Today, Nielsen CGA, the on-premise measurement business arm of…

With In-App Chat, the Airline Enables Customers to Reach Them Right Where They Are and Anticipates 20% Shift from Phone Conversations to Digital…