Customer Service

LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of SpeechIQ. “Their capabilities…

Kurtosys, a leading digital experience platform (DXP) provider for financial service firms, announced that it has secured growth capital from Vistara…

Salesforce, the global leader in CRM, announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the “Plan”) to new…

Have you ever had a written message misinterpreted? Sent a text your spouse took one way when it was meant in completely another? Had an employee…

Artificial Intelligence (AI) is creating a new frontline in information security. Systems that independently learn, reason and act will increasingly…

Winners in the “Best Innovation in Customer Service” Category Unbabel, the AI+human translation platform, announced that it has won the European…

Robotic Process Automation Exceeded Respondents' Expectations in Improved Data Quality, Compliance and Productivity NICE announced insights from a…

Frost & Sullivan awards Purchasing Power® for their AI-Powered Virtual Agent created in partnership with SmartAction® to enable conversational…

According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service.…

What inspired your journey into technology? During my first job after college, I worked at a startup in the customer service department. I…