Customer Service

The businesses have spoken. And evidently, they’re fans of international data, generous hotspot data, published rate plan pricing, Gogo inflight…

 Artificial Intelligence is a major breakthrough for customer support functions, offering answers in real-time and asking intelligent follow-up…

Customer Experience Efforts Recognized by Industry for Exceptional Customer Support Rapiscan Systems, a leading global supplier of security…

Kustomer, the SaaS platform that is reimagining enterprise customer service, introduced KustomerIQ, embedding Artificial Intelligence and Machine…

CGS, a global provider of business applications, enterprise learning and outsourcing services, announced findings from its 2019 CGS Customer Service…

Cyber Monday Remains the Best Day for Deals with a 29 Percent Average Discount Rate Salesforce, the global leader in CRM, released its new consumer…

39 Percent of Consumers Left for a Competitor Because of Customer Service Interactions TechSee, a global leader in visual customer assistance…

Signifyd announced it is honoring wellness supplement retailer Organifi with its FLOW award for customer experience and digital agency Digital…

There’s a lot of Marketing agencies out there that want to call themselves “boutique” - they’re small, they work with a small number of clients, and…

New Partnerships and Integrations with Zendesk and Salesforce Enable Companies to Automatically Coordinate Response Between Traditionally Siloed Teams…