News Nextep Launches New Chatbot to Offer Clients 24/7 Support AIT News Desk Aug 6, 2019 Nextep's Newest Support Feature Provides Around-The-Clock Support Nextep added a new support feature, Felix the chatbot, to its service team. Felix…
Technology Identity Verification Leader, IDology, Appoints Industry Veteran Christina Luttrell as COO AIT News Desk Jul 30, 2019 IDology, a GBG company, announced that Christina "Chris" Luttrell has been promoted to chief operating officer. Previously, Luttrell was senior vice…
Machine Learning Gradient AI Adds Deep Expertise Across All Teams to Meet Demand and Drive Further Growth of Its AI… AIT News Desk Jul 17, 2019 Gradient Taps InsurTech Sales Executives Joseph Gould, Jay Thierauf, and Daniel Zimmerman; Expands Customer Service and Technology Teams Gradient…
Sales and Customer Support Why Customer Experience Is Essential Today, and How Businesses Can Capitalize on It Jayaram Bhat May 18, 2019 The latest rage in Customer Experience (CX) is … well, customer experience. That is, the word experience is being emphasized more today than ever…
Chatbots & Intelligent Assistants “Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both… AIT News Desk May 15, 2019 Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents Sparkcentral…
Machine Learning Regions Bank Taps IBM’s AI to Power Next Generation Customer Service AIT News Desk Apr 26, 2019 Watson Has Helped Regions Answer over 1.5 Million Customer Calls and 1.4 Million Banker Questions IBM announced that Regions Bank has selected the…
SaaS Oracle Expands Slack Partnership With Customer Experience Integrations AIT News Desk Mar 19, 2019 New integrations are the first to leverage Slack’s API toolkit within sales and service applications Oracle announced new integrations with Slack…
Interviews Jumpstart 2019: AiThority Interview Series With Anand Janefalkar, Founder & CEO at UJET Sudipto Ghosh Dec 21, 2018 Our platform has had a strong focus on ‘Experience-as-a-Service’ since inception. It is a core component of our DNA. What opportunities and…
Guest Authors AI’s Next Frontier: The Contact Center Dan Burkland Nov 20, 2018 Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue.…
AIT MegaMind Interview with Jay Hinman, VP of Marketing at DigitalGenius Sudipto Ghosh Sep 13, 2018 Given the “hype” in the AI space, most companies are looking at AI to deflect or automate conversations in their contact center. How do you prepare…