Customer Service

Cyber Monday Remains the Best Day for Deals with a 29 Percent Average Discount Rate Salesforce, the global leader in CRM, released its new consumer…

39 Percent of Consumers Left for a Competitor Because of Customer Service Interactions TechSee, a global leader in visual customer assistance…

Signifyd announced it is honoring wellness supplement retailer Organifi with its FLOW award for customer experience and digital agency Digital…

There’s a lot of Marketing agencies out there that want to call themselves “boutique” - they’re small, they work with a small number of clients, and…

New Partnerships and Integrations with Zendesk and Salesforce Enable Companies to Automatically Coordinate Response Between Traditionally Siloed Teams…

Every year, RetailMeNot practices and masters its toy tracking abilities to predict the ones that will be topping the wish lists this holiday season.…

Company rolls out Gen 2 Exadata Cloud at Customer, previews Autonomous Database Cloud at Customer Oracle announced the availability of its Generation…

Customer service departments of big companies engage with thousands of customers every day. Each interaction holds importance and the company can use…

Enterprise Resource Planning (ERP) software, particularly the ones embedded with CRM modules goes a long way in boosting customer satisfaction,…

The Telecom sector was among the first to use Chatbots and bits of AI in its day-to-day operations. However, with the 5G taking over, the AI has a…