Sales and Customer Support Why Customer Experience Is Essential Today, and How Businesses Can Capitalize on It Jayaram Bhat May 18, 2019 The latest rage in Customer Experience (CX) is … well, customer experience. That is, the word experience is being emphasized more today than ever…
Chatbots & Intelligent Assistants “Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both… AIT News Desk May 15, 2019 Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents Sparkcentral…
Machine Learning Regions Bank Taps IBM’s AI to Power Next Generation Customer Service AIT News Desk Apr 26, 2019 Watson Has Helped Regions Answer over 1.5 Million Customer Calls and 1.4 Million Banker Questions IBM announced that Regions Bank has selected the…
SaaS Oracle Expands Slack Partnership With Customer Experience Integrations AIT News Desk Mar 19, 2019 New integrations are the first to leverage Slack’s API toolkit within sales and service applications Oracle announced new integrations with Slack…
Interviews Jumpstart 2019: AiThority Interview Series With Anand Janefalkar, Founder & CEO at UJET Sudipto Ghosh Dec 21, 2018 Our platform has had a strong focus on ‘Experience-as-a-Service’ since inception. It is a core component of our DNA. What opportunities and…
Guest Authors AI’s Next Frontier: The Contact Center Dan Burkland Nov 20, 2018 Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue.…
AIT MegaMind Interview with Jay Hinman, VP of Marketing at DigitalGenius Sudipto Ghosh Sep 13, 2018 Given the “hype” in the AI space, most companies are looking at AI to deflect or automate conversations in their contact center. How do you prepare…
Chatbots & Intelligent Assistants Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service AIT News Desk Mar 23, 2018 New AI-Powered Capabilities Allow Enterprises to Optimize Support Operations and Deliver Superior Customer Service at Scale Helpshift, the company…