Customer Service

Businesses that successfully achieve digital transformation don’t just complete it overnight. Transformation has many key components and best…

AI-Powered Knowledge Management Platform Scales Customer Service for Increased Visitor Numbers and Addresses Guest Inquiries 24/7 Satisfi Labs…

The world's leading computing power sharing platform BitDeer.com announced that it has reached over 2 million Unique Visitors for the month of August.…

Partners with Ping an Puhui to Optimize Customer Experience on Mobile App Sogou Inc., an innovator in search and a leader in China's internet…

Nextep's Newest Support Feature Provides Around-The-Clock Support Nextep added a new support feature, Felix the chatbot, to its service team. Felix…

IDology, a GBG company, announced that Christina "Chris" Luttrell has been promoted to chief operating officer. Previously, Luttrell was senior vice…

Gradient Taps InsurTech Sales Executives Joseph Gould, Jay Thierauf, and Daniel Zimmerman; Expands Customer Service and Technology Teams Gradient…

The latest rage in Customer Experience (CX) is … well, customer experience. That is, the word experience is being emphasized more today than ever…

Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents Sparkcentral…

Watson Has Helped Regions Answer over 1.5 Million Customer Calls and 1.4 Million Banker Questions IBM announced that Regions Bank has selected the…