Customer Service

IDology, a GBG company, announced that Christina "Chris" Luttrell has been promoted to chief operating officer. Previously, Luttrell was senior vice…

Gradient Taps InsurTech Sales Executives Joseph Gould, Jay Thierauf, and Daniel Zimmerman; Expands Customer Service and Technology Teams Gradient…

The latest rage in Customer Experience (CX) is … well, customer experience. That is, the word experience is being emphasized more today than ever…

Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents Sparkcentral…

Watson Has Helped Regions Answer over 1.5 Million Customer Calls and 1.4 Million Banker Questions IBM announced that Regions Bank has selected the…

New integrations are the first to leverage Slack’s API toolkit within sales and service applications Oracle announced new integrations with Slack…

Our platform has had a strong focus on ‘Experience-as-a-Service’ since inception. It is a core component of our DNA. What opportunities and…

Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue.…

Given the “hype” in the AI space, most companies are looking at AI to deflect or automate conversations in their contact center. How do you prepare…

New AI-Powered Capabilities Allow Enterprises to Optimize Support Operations and Deliver Superior Customer Service at Scale Helpshift, the company…