Customer Service

Business leaders whose jobs involve customer service are looking to AI for a competitive advantage as cost pressures mount and customer loyalty is…

Generative AI may be a new beast in the town, and yet to be fully tamed for the industry purposes. However, its impact on every business,…

KYOCERA, a global leader in rugged devices launched its ultra-rugged DuraForce PRO 3 Android smartphone with comprehensive business tools to help…

 Simplr, a bot-first CX outsourcing solution that offers automation and human agents, and Solo Stove, designers of beautiful, easy-to-use fire pits…

Horatio, the customer service company behind viral e-commerce and rapidly-growing tech companies, announced it partnered with Loris to keep advancing …

Data Canopy, an Intelishift company, and worldwide cloud and colocation infrastructure provider announced the acquisition of the colocation data…

WholesaleSync, an innovator in the business-to-business (B2B) technology sector, today announced the launch of a new Artificial Intelligence (AI)…

 Zenarate, the leading natural language AI Simulation Training solution for customer and prospect-facing agents,announced it closed a $15M funding…

Almost ¾ of people are comfortable talking to an AI-powered chatbot for a customer service issue, and about 55% are comfortable with AI tech being…

UJET, Inc., the world’s most advanced contact center platform, announced the availability of its Agent Mobile App. The app empowers agents, employees,…