Customer Support

For many businesses, partnering with a new IT vendor brings efficiency and access to greater knowledge and resources, often cutting costs, too. That’s…

Business-to-business (B2B) customer support professionals are now able to optimize agents in valuable new ways with an innovative new reporting and…

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide,…

Expansion of GlobalMeet Collaboration Will Provide Global Service Providers With a Powerful Virtual Meeting Platform PGi, a virtual events and…

Adoption surges as customers adapt to rapidly shifting market conditions Customers such as AdventHealth, Icebreaker, Maersk, Orvis, Sun Basket and…

VelocityEHS, the global leader in cloud-based environment, health, safety (EHS) and sustainability solutions, announced that its Humantech office in…

Collaboration combines ServiceNow Connected Operations Product with ISM’s customer, people, process and technology services expertise Integrated…

The announcement makes BrainSell Aircall’s first partner in North America, highlighting the importance of cloud-based telephony in growth enablement…

Initial Customer Support AI, Agatha, Sees Explosive Growth and Rapidly Expands Mission to Make Every Worker in the Enterprise a 'Genius'…

Tenfold, the world's leading provider of Advanced CTI solutions announced that a global Fortune50 Logistics Company has selected Tenfold's offering…