Sales and Customer Support Sprinklr and Twitter Deliver the 2021 Customer Care Report AIT News Desk Jan 26, 2021 Out of 11 major industries analyzed, airlines stand out for delivering the best customer care on Twitter Sprinklr, the Customer Experience…
Storage and Recovery Pure Storage Recognized as a Leader in Enterprise FlashArray Storage Category AIT News Desk Jan 22, 2021 FlashArray Earns Top Rated Awards From TrustRadius Pure Storage, the IT pioneer that delivers storage as a service in a multi-cloud world,…
Investment JobNimbus Receives $53 Million Investment from Mainsail Partners AIT News Desk Jan 14, 2021 Utah-based home services software company experiences robust growth amid increases in home renovation market and accepts a growth capital…
SaaS BQE Software Releases Major Update to the Company’s Flagship BQE Core Cloud Platform AIT News Desk Jan 14, 2021 57 new features were recently added to better suit the evolving needs of professional service firms worldwide BQE Software, a leading business…
Automation ActiveCampaign Surpasses 130,000 Customers, Onboards Over 40,000 Customers in 2020 AIT News Desk Jan 13, 2021 Customer Experience Automation leader also reached more than 750 employees worldwide as it accelerated its growth in 2020 ActiveCampaign, the leader…
Mobile QUIZ Partners With HelloDone for Enhanced Online Order Support AIT News Desk Jan 12, 2021 QUIZ, the omnichannel fast-fashion brand, has partnered with AI platform HelloDone to revolutionise its post-purchase customer support. Thanks to…
Security Francisco Partners Completes Acquisition of Forcepoint AIT News Desk Jan 12, 2021 Forcepoint names Manny Rivelo as new Chief Executive Officer; and announces three new executive appointments to strengthen leadership team as company…
Machine Learning Using AI to Provide Expert Help to IT and Developer Teams Robin Purohit Dec 29, 2020 AI chat-bots for customer support are getting a great deal of attention and VC investment in industries ranging from retail to financial services to…
Analytics Rockset Announces Retool Integration, Enabling Faster Internal Tools with Real-Time Analytics AIT News Desk Dec 17, 2020 New release enables developers to build internal tools with powerful real-time analytics, in record time Rockset, the real-time indexing database…
Martech Zendesk Becomes First CX Platform to Join Unity Verified Solutions Partner Program AIT News Desk Dec 15, 2020 Partnership enables integrated customer support within today’s most popular games Zendesk, Inc. is building on its customer experience (CX)…