Zendesk Becomes First CX Platform to Join Unity Verified Solutions Partner Program
Partnership enables integrated customer support within today’s most popular games
Zendesk, Inc. is building on its customer experience (CX)…
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Customer Support
SupportLogic Launches Predictive Alerts to Reduce Support Escalations and Improve Visibility of…
Powering Intelligent Support Organizations, SupportLogic Captures Real-time Voice of the Customer Without Surveys and Empowers Team Collaboration…
What to Look for and What to Avoid When Choosing an IT Vendor
For many businesses, partnering with a new IT vendor brings efficiency and access to greater knowledge and resources, often cutting costs, too. That’s…
TeamSupport Launches an Innovative Reporting and Analytics Product – TeamInsights
Business-to-business (B2B) customer support professionals are now able to optimize agents in valuable new ways with an innovative new reporting and…
AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide,…
PGi and HCL Technologies Join Forces for Carrier-Grade Video and Meeting Capabilities
Expansion of GlobalMeet Collaboration Will Provide Global Service Providers With a Powerful Virtual Meeting Platform
PGi, a virtual events and…
Salesforce Einstein Now Delivers 80+ Billion AI-Powered Predictions Every Day
Adoption surges as customers adapt to rapidly shifting market conditions
Customers such as AdventHealth, Icebreaker, Maersk, Orvis, Sun Basket and…
VelocityEHS Named One of the Best and Brightest Companies To Work For in Metropolitan Detroit
VelocityEHS, the global leader in cloud-based environment, health, safety (EHS) and sustainability solutions, announced that its Humantech office in…
ISM Deploys ServiceNow Connected Operations
Collaboration combines ServiceNow Connected Operations Product with ISM’s customer, people, process and technology services expertise
Integrated…
BrainSell Partners with Aircall to Bring Modern Phone Systems to Growth-Focused Businesses
The announcement makes BrainSell Aircall’s first partner in North America, highlighting the importance of cloud-based telephony in growth enablement…
