Customer Experience Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand… AIT News Desk Dec 13, 2021 Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to…
Automation Solvvy Achieves Record Breaking Results and Milestones in Q3 of 2021 AIT News Desk Nov 16, 2021 Solvvy, the leading Conversational AI and Automation Platform for Customer Support, announced record sales growth in Q3 of 2021 along with stellar…
Customer Experience Google Cloud and Genesys Enable Organizations to Better Connect Customer Experiences AIT News Desk Nov 15, 2021 Genesys, a global cloud leader in customer experience orchestration, and Google Cloud announced an expansion of their strategic partnership to help…
Customer Experience Yellow.ai Launches INBOX – an Omnichannel Agent Assist Platform to Elevate Customer and Agent… AIT News Desk Nov 9, 2021 Yellow.ai, the world's leading customer experience (CX) automation platform, trusted by 1000+ enterprises globally, announced the launch of a new…
Security Rapid7 Announces Expanded US Presence in Tampa AIT News Desk Oct 27, 2021 Rapid7, Inc., a leading provider of security analytics and automation, announced plans to expand its US presence with the opening of an office in…
SaaS Really Simple Systems Launches CRM One-to-One Review Service AIT News Desk Oct 8, 2021 Global CRM software provider, Really Simple Systems, has launched a new service to help customers get the most from their CRM Leading cloud…
Technology Rubrik Announces Giri Iyer as Chief Customer Officer AIT News Desk Sep 21, 2021 Rubrik, the Zero Trust Data Security Company™️, announced the appointment of Giri Iyer to Chief Customer Officer. Iyer will focus on delivering value…
Sales and Customer Support Circle Graphics, An H.I.G. Capital Portfolio Company, Completes Acquisition Of Canvaspop AIT News Desk Jul 13, 2021 H.I.G. Capital a leading global alternative investment firm with $44 billion of equity capital under management, announced that its portfolio…
Automation Quark.ai Brings Autonomous Customer Support to the Zendesk Marketplace AIT News Desk Jul 6, 2021 Quark.ai announced the listing of its Quark.ai Autonomous Customer Support app in the Zendesk Marketplace (hyperlink). The Quark.ai app now offers…
Chatbots & Intelligent Assistants Language I/O Introduces a Multilingual Chatbot for Salesforce AIT News Desk Jun 16, 2021 Enabling Global Organizations to Provide Immediate and Accurate Customer Support Language I/O, powering meaningful conversations between global…