Telefónica’s Chairman & CEO Has Been Named Business Leader of the Year for His Ability to Face the Challenges of Technological Evolution and for Leading the Company’s Digital Transformation. José María Álvarez-Pallete, Chairman & CEO of Telefónica, received the Business Leader of the Year award from the Spain-U.S. Chamber of Commerce ... Read More »
Voice Extends the Power of Luma Virtual Agent to Seamlessly Engage End-Users and Customers Across Their Channels of Choice to Deliver Automated 24×7 Service and Support Serviceaide, Inc., a global provider of enterprise service management solutions, announced Luma IVR, a new interactive voice recognition capability that allows companies to turn ... Read More »
Today, Webinfinity is formally launching its Engagement Automation Engine, redefining how business portals are developed, curated and experienced. Webinfinity’s engine is purpose-built to drive engagement with less cost and faster time-to-engagement when compared with traditional approaches to business portals. “Traditionally, business portals lack the intelligent personalization across ecosystems of content, applications ... Read More »
Brands Also Seen as Missing the Mark on Shipping and Convenience, Leaving Opportunity on the Table, According to Oracle Retail Global Survey Drones and Driverless Cars Would Be “Awesome” If They Speed Deliveries, Consumers Say Retailers are not meeting customer expectations, and in many cases are missing on the fundamentals, ... Read More »
Provides Technology-Enabled Parcel Delivery and Warehousing Solutions to Address Rising E-Commerce Demand BEST Inc., a leading integrated smart supply chain solutions and logistics services provider, announced the official launch of its express parcel delivery in Vietnam with a kick-off ceremony in Ho Chi Minh City. BEST’s entry into Vietnam follows its launch of nationwide ... Read More »
Companies Can Expand Support Channels and Improve Self-Service with Crowd Sourced Content Zendesk, Inc. announced the launch of Gather, a powerful new product that enables companies to provide trusted and transparent support to customers through online community forums. Gather creates a space where customers can engage with each other and ... Read More »
The World Is Ripe for a New Shift in the Use of Facial Recognition by Organizations. VR Office Place Is Proud to Present Real Time Social Fingerprint Identification in the Form of Facial Recognition and Publicly Available Social Presence. Now any business or organization can uncover valuable data straight from ... Read More »
Retailers are struggling to manage the business information and content most predictive of consumer intent and customer acquisition, according to a new study by Synup, the Intent Marketing Cloud. Synup’s The State of Retail 2019 report surveyed 837 consumers to better understand how they find, trust, and choose retail brands. It found that ... Read More »
Total Investment in Toyota Texas to Exceed $3 Billion; Company Commits to Further Fund Local Workforce Development Through its commitment to build vehicles where they are sold, Toyota is investing $391 million at its San Antonio truck assembly plant to better serve customers. Once complete, the plant’s total investment will exceed $3 billion. Today’s announcement ... Read More »
Overall U.S. customer satisfaction retreats for a third consecutive quarter, falling 0.1% to a score of 76.4 (on a scale of 0 to 100) on the American Customer Satisfaction Index (ACSI). “This is untenable in the long run” This points to continued economic uncertainty and suggests a higher risk that we’ll ... Read More »
