customer

Companies Can Expand Support Channels and Improve Self-Service with Crowd Sourced Content Zendesk, Inc. announced the launch of Gather, a powerful…

The World Is Ripe for a New Shift in the Use of Facial Recognition by Organizations. VR Office Place Is Proud to Present Real Time Social Fingerprint…

Retailers are struggling to manage the business information and content most predictive of consumer intent and customer acquisition, according to a…

Total Investment in Toyota Texas to Exceed $3 Billion; Company Commits to Further Fund Local Workforce Development Through its commitment to build…

Overall U.S. customer satisfaction retreats for a third consecutive quarter, falling 0.1% to a score of 76.4 (on a scale of 0 to 100) on the American…

Developing audience personas is a pretty basic part of being a marketer. Most product or account teams at some point go through the process of…

Service Setter’s Cari Connect takes the wheel for service phone handlers who are tired of being Owned By The Phone and struggling with low CSI…