Browsing Tag

CX Assurance platform

New Survey Finds Chatbots Are Still Falling Short of Consumer Expectations

AIT News Desk Feb 3, 2023

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most…

Martech

AiThority Interview with Dennis Reno, SVP and Head of CX at Cyara

Sudipto Ghosh Apr 24, 2021

Please tell us about your current role and the team and the technology you handle at Cyara? As Head of Customer Experience (CX) for Cyara, I’m…

Automation

Cyara Deepens Relationship with AWS to Enable Seamless Customer Migrations and Scalability with…

AIT News Desk Mar 1, 2021

A Leading CX Assurance Provider Joins AWS ISV Accelerate & Public Sector Partner Programs Cyara, provider of the award-winning Automated CX…

Martech

Cyara Partners with Twilio to Accelerate Contact Center Cloud Migrations with Automated Quality…

AIT News Desk Aug 21, 2020

New integration enables Cyara to test Twilio Flex agent routing and data passing functionality – reducing project timelines and risk while improving…

Analytics

Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three…

AIT News Desk Jan 24, 2020

Contact Centers That Implement Cyara CX Assurance Platform Can Experience Significant Value: Dramatically Reduced SEV1 Errors, Recapturing 80 Percent…