Customer Experience AiThority Interview with Malcolm Koh, Director, CX Practice at Zendesk Sudipto Ghosh Mar 22, 2023 Hi, Malcolm, welcome to our Interview Series. Please tell us a little bit about your journey in helping customers to improve their CX strategy…
Customer Experience Less Is More: Half of Today’s Enterprises Have Reduced Their CX Footprint in the Past Year AIT News Desk Jun 21, 2022 New TELUS International survey results indicate that half of enterprises are using a single CX delivery partner to achieve all their customer…
Customer Experience Harte Hanks Secures a New $25 Million Revolving Line of Credit with Texas Capital Bank AIT News Desk Dec 22, 2021 Harte Hanks, Inc., a leading global customer experience company, announced that the company has obtained a new $25 million secured revolving line of…
SaaS Talkdesk Unveils CX Strategy Value Framework AIT News Desk Jul 22, 2021 New Talkdesk Methodology Helps Organizations Pinpoint the Most Critical CX Strategies for Their Unique Business Needs Team of customer experience…