CX Trends

The loyalty landscape is in the midst of a profound transformation, propelled by rapid technological strides and evolving consumer behaviors. The…

Cultivating brand loyalty is harder than ever. Customers do much of their shopping online, where it’s difficult to differentiate between brands.…

People are accustomed to receiving personalized attention when they shop in brick-and-mortar stores. As a growing share of commerce moves online,…

Emplifi, a leading unified customer experience platform, released its “State of Social Media and CX” report for Q3 2021, offering key insights on…

With the imminent rollout of livestream shopping across several platforms and brands, the luxury fashion market could be on the brink of…

According to the latest Mapp survey, the lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of…