Video Integrate Video Chat With Cisco Finesse UCCX, UCCE, PCCE Contact Centers With CXInfinity AIT News Desk Jul 22, 2021 Over 89% Of Customer Believe Video Call Keeps Them Connected With the Brand or People. Also, 90% Prefer Videos as a Better Medium to Understand…
Financial Services CXInfinity Launches AI-Driven Digital Omnichannel Platform AIT News Desk Oct 21, 2020 Today, 70% of banking takes place online. Customers prefer to engage with a brand via more than 3 or 5 channels. The shift of customer behavior …
Analytics Integrate WhatsApp With Cisco Finesse UCCX, UCCE, PCCE Contact Centers With CXInfinity AIT News Desk Jun 26, 2020 Boost your Cisco UCCE/X PCCE contact center performance with all new integration of WhatsApp. The advanced and integrated tool CXInfinity makes…