Customer Experience Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the… AIT News Desk Jun 24, 2022 Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centers, announced an expanded partnership…
Customer Experience NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership to Bring the Power of… AIT News Desk Apr 13, 2022 The alliance enables companies across the continent to deliver frictionless, digital self-service and agent-assisted experiences with CXone NICE …
Cloud NICE Brings Digital Customer Experiences to Singapore with the Launch of CXone AIT News Desk Mar 24, 2022 Companies in the Asia Pacific region can now exceed today’s consumer and employee expectations by delivering effortless, consistent and personalized…
Cloud NICE CXone Gets Top Honors for Contact Center Platforms in Metrigy Research AIT News Desk Mar 9, 2022 NICE’s end-to-end integrated contact center platform, CXone, delivers proven business success and is highly ranked by customers --NICE…
Customer Experience NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its… AIT News Desk Mar 3, 2022 Further expanding on the CXi platform, the new CXone capabilities proactively guide digital conversations that prevent self-service abandonment…
Customer Experience NICE Expands Partnership With Google, Adding CXone To The Chrome Enterprise Recommended Program AIT News Desk Feb 4, 2022 NICE announces CXone compatibility with the Chrome OS ecosystem NICE announced the expansion of its partnership with Google and the optimization of …
Bots/Intelligent Assistants NICE CXone Accelerates CX Digital Transformation With New Integrated Intelligent Self-Service And… AIT News Desk Oct 28, 2021 The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital…
Martech NICE CXone Powers Faster And Smarter Self-Service And Better Prepared Agents With New… AIT News Desk Aug 2, 2021 The NICE CXone Summer 2021 Release Empowers Enterprises to Engage Customers Where Their True Journey Begins and Delivers Answers Faster Than…
Cloud NICE Revolutionizes Contact Center Recording with the Launch of InterACT, the Industry’s Only… AIT News Desk May 7, 2021 NICE’s next-gen AI-powered recording solution, with its microservices-based cloud architecture, takes scalability, security and flexibility to new…
Cloud NTT DATA Germany and NICE Forge Strategic Partnership AIT News Desk Nov 9, 2020 Alliance places NTT DATA as a preferred vendor in the D-A-CH area to offer the full NICE portfolio, including cloud, analytics and automation NICE …