digital channels

Digital offering will enable companies to use AI-driven chatbots to help address the wave of expected requests for information from more than 330…

Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or…

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced its Fall ‘20 release, available globally with 400+ new…

With Temenos Infinity Engage, BlueShore will empower its employees and offer personalized client experiences in the age of physical distancing…

Global Human Resource Employment and Recruitment Agency Deploys Bright Pattern Omnichannel Interaction Platform to Enhance Their IT Service Management…

Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information Selligent, the intelligent omnichannel…

Zencity, the leading provider of AI-based insights for local governments, announced the closing of a $13.5 million funding round. The round was led by…

Introduction The events of the last 30-60 days have had a profound impact on life and business the world over. The need for smooth functioning of…

Buyers Want Vendors That Offer Digital Purchasing and Personalized Pricing Through Self-Serve Channels PROS, a provider of AI-powered solutions that…

Multi-queue management system and omnichannel appointment scheduling will significantly reduce waiting time while maintaining social distancing…