RB Standardizes on Veeva Commercial Cloud Applications to Advance Digital Excellence Globally
Veeva CRM and Vault PromoMats provide digital engagement and digital asset management capabilities to drive a personalized customer experience…
Browsing Tag
digital channels
Mastercard and Jennifer Hudson Launch Multi-Faceted Platform Supporting Black Women-Owned Businesses
Company issues call to shop, share and support Black women-owned businesses, launches grant program with Fearless Fund and educational road show…
Prosek Partners Expands Digital Capabilities
Hires SVP, Head of Digital Communications, Joe Scannell
Leading integrated marketing and communications firm Prosek Partners announced the…
Bright Pattern Notes Companies Taking New Innovative Approaches to CX Since the COVID-19 Pandemic
In line with recent research from McKinsey and IBM, Bright Pattern sees companies finding smarter ways to operate, increasing digital and mobile…
Genesys Announces COVID-19 Vaccine Rapid Response
Digital offering will enable companies to use AI-driven chatbots to help address the wave of expected requests for information from more than 330…
NICE Survey Finds at Least 50 Percent or More of Interactions Being Handled Through Digital Channels
Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or…
Announcing Sprinklr’s Fall Product Release: 400+ New Features to Boost Productivity
Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced its Fall ‘20 release, available globally with 400+ new…
BlueShore Signs for Temenos Infinity Engage as SaaS to Gain Human Connection in the Digital Era
With Temenos Infinity Engage, BlueShore will empower its employees and offer personalized client experiences in the age of physical distancing…
Bright Pattern Omnichannel Interaction Platform for Service Management Deployed by Global Human…
Global Human Resource Employment and Recruitment Agency Deploys Bright Pattern Omnichannel Interaction Platform to Enhance Their IT Service Management…
Selligent and Five9 Partner to Deliver Intelligent, Data-Led Omnichannel Customer Journeys
Five9 Customers Can Now Use Selligent to Empower Contact Center Agents with Real-Time Customer Information
Selligent, the intelligent omnichannel…