AIT Featured Posts AI-Based Contact Centers for Modern Businesses Jayashree Jayashankar Apr 5, 2023 Picture this. It’s been a few days since you ordered the much-loved designer handbag online and there’s no sign of the product. You decide to check…
Technology ‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents AIT News Desk Dec 15, 2022 Human-centric bot technology has aided nearly 35,000 drivers seeking emergency roadside assistance to date Hinduja Global Solutions (HGS)…
Customer Experience NICE Announces Annual Digital CX Week, Highlighting Digital-First Strategies to Transform Customer… AIT News Desk Sep 14, 2022 Digital CX Week 2022 to feature online sessions by industry thought leaders and analysts embracing digital solutions to meet customers whenever,…
Customer Experience HGS a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO AIT News Desk Mar 31, 2022 Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management…
Customer Experience Simplr Study: Customer Service Increases Loyalty and Repurchase Rates for Restaurants, Even After… AIT News Desk Jan 19, 2022 “The State of Digital CX in Quick Service Restaurants in 2022” finds that great customer support increases customer loyalty, even when other elements…
Customer Experience TELUS International Opens Third Digital CX Delivery Center In The US., Expanding Into North… AIT News Desk Aug 24, 2021 The company plans to hire 600 team members by the end of 2021, in addition to up to 600 team members by the end of 2022 TELUS International will…