Rapid Shift to Digital Banking During COVID-19 Accelerating Erosion in Consumer Trust, Accenture…
Banks must earn consumer trust if they hope to provide lucrative advisory services as a cornerstone of their growth strategies
The…
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digital engagement
LivePerson Announces Executive Hires to Further Accelerate Conversational AI Growth, Scale, and…
Andrew Hamel, EVP, Operations and Emerging AI Businesses, and Shani Higgins, SVP, Global Partnerships, join executive team
LivePerson, Inc., a global…
North America Survey Reveals Better Customer Data Essential to Digital Transformation
Quality data a top priority for improving digital engagement with HCPs as 88% of sales reps now use digital channels to reach providers
Access to…
Cerillion Unlocks Full Value of CSP Data With Advanced Analytics and Insights
Cerillion announced the launch of Cerillion 8.2, the latest version of its Enterprise BSS/OSS suite, a standards-based monetisation and customer…
Twilio Completes Acquisition of Segment
Twilio, the leading cloud communications platform announced the successful completion of its previously announced acquisition of Segment, the…
City National Bank Chooses Qualtrics EmployeeXM to Prioritize People-Centric Solutions
Qualtrics, the leader in employee experience and creator of the experience management category, announced that City National Bank, one of the largest…
ACI Worldwide and GOLDPoint Systems Partner to Deliver Integrated Bill Payments for Consumer Lending…
Partnership Addresses Growing Demand for Debit Card Bill Payments and Disbursement of Loan Proceeds
ACI Worldwide, a leading global provider of…
Twilio Arms Businesses for the Great Digital Acceleration at Signal 2020
New Digital Engagement Channels Power the Shift From Physical to Digital
Modern Contact Centre and Mobile Innovation Enable the Remote, Agile…
Origin Bank Gains Lending Efficiency and an Improved Customer Experience With nCino
Origin implements the cloud-based nCino Bank Operating System, which helped the Bank support its clients and communities through COVID-19
nCino,…
Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences
Genesys Cloud integrates with Adobe Experience Platform’s Real-Time Customer Profiles to improve personalization, drive higher sales conversion rates…