Automation Global Automaker Modernizes Customer Engagement with eGain AIT News Desk Nov 3, 2020 eGain, the leading cloud platform for customer engagement automation, announced that a global automaker has selected eGain for unified customer…
Martech eGain Achieves FedRAMP “In Process” Status AIT News Desk Sep 14, 2020 eGain, the leading provider of customer engagement solutions, announced that it has achieved “in process” status on the Federal Risk and Authorization…
Martech Iconic Omnichannel Retailer Expands Next-Gen Digital Customer Experiences With eGain AIT News Desk Aug 20, 2020 eGain, the leading provider of customer engagement solutions, announced that a leading omnichannel retailer is now offering expanded self-service…
Bots/Intelligent Assistants Survey: Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid… AIT News Desk Jul 29, 2020 eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer…
Financial Services US Financial Services Giant Leverages eGain Virtual Assistant to Automate Customer Engagement AIT News Desk Jul 20, 2020 eGain, the leading provider of customer engagement solutions, announced that a financial services client is leveraging its top-rated digital…
Machine Learning H&R Block Selects eGain for AI-Powered Customer Engagement AIT News Desk Dec 7, 2018 eGain , the leading provider of cloud-based customer engagement solutions, announced that tax preparation giant H&R Block (NYSE: HRB) has selected…
Analytics Altitude Software enhances its Xperience Suite with eGain AI and Knowledge AIT News Desk Oct 11, 2018 eGain, the AI-powered customer engagement platform provider, announced that Altitude Software will embed eGain AI and Knowledge Management into its…
Machine Learning eGain Announces R******** “AI Value in 30 Days” Program AIT News Desk Sep 12, 2018 Contact Center and Customer Service leaders experience real business impact with AI in less time than it takes to draft an AI RFP eGain (NASDAQ: …
SaaS Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience AIT News Desk Apr 12, 2018 Payroll and HCM software solutions leader consumes innovation easily with eGain eGain, the leading provider of cloud-based customer engagement…