IT and DevOps Intelligent Swarming: The Buzziest New Support Model Neil Kostecki Jul 15, 2022 With the wide variety of tools aimed at helping users and driving self-service with uneven and mitigated results, customer patience is running thin.…
Customer Experience Medallia Approved as Authorized Vendor to Administer CAHPS for MIPS Survey AIT News Desk Jul 15, 2022 Medallia expands its healthcare solution with the addition of CAHPS for MIPS survey administration to help organizations meet regulatory…
HR Technology Cooleaf Launches New Survey Tool to Measure eNPS (Employee Net Promoter Score) AIT News Desk Jul 13, 2022 Cooleaf, the leading employee experience platform for high-performing teams, has introduced a new feature to help customers measure and boost their…
Customer Experience Medallia to Acquire Mindful, the Global Leader in Contact Center Callback Technology AIT News Desk Jul 12, 2022 Medallia, Inc., the global leader in customer and employee experience, announced it has signed a definitive agreement to acquire Mindful, the leader…
Cloud Toast Acquires Sling to Expand its Team Management Suite With Employee Scheduling and Communications AIT News Desk Jul 8, 2022 Toast, the all-in-one digital technology platform built for restaurants, announced that it has acquired Sling, a leading employee scheduling,…
Natural Language SysAid Launches AI Service Desk, a Conversational Chatbot in Microsoft Teams to Improve… AIT News Desk Jun 29, 2022 SysAid, a leading provider of IT service automation, announced the launch of its AI Service Desk, a conversational chatbot within Microsoft Teams…
Cloud Zeta Expands Leadership Team with First Chief People Officer, Candice Chafey AIT News Desk Jun 23, 2022 Zeta Global, a cloud-based marketing technology company that empowers enterprises to acquire, grow, and retain customers more efficiently, announced…
Customer Experience Travelodge (UK) Selects Medallia to Power its New Voice of the Customer Programme AIT News Desk Jun 17, 2022 Travelodge, the UK’s largest independent hotel brand, unlocks insight into over 590 hotels across the UK, Ireland and Spain Medallia, Inc., the…
Cloud TriHealth Selects Oracle Fusion Cloud HCM to Centralize HR Processes AIT News Desk Jun 6, 2022 TriHealth, one of the top integrated health systems in greater Cincinnati, has chosen Oracle Fusion Cloud Human Capital Management (HCM) to simplify…
Customer Experience Medallia Announces Partnership with WNBA’s Washington Mystics AIT News Desk Jun 2, 2022 Medallia, Inc., the global leader in customer and employee experience, announced a partnership with the Washington Mystics, the 2019 WNBA Champions.…