Freshworks Expands Enterprise Service Management to Power All Business Functions
Freshservice for Business Teams has doubled in ARR as an add-on to Freshservice ITSM and is now available as an independent product for non-IT…
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employee experiences
Deloitte Expands Alliances With Google Cloud and ServiceNow to Accelerate Agentic AI Adoption in the…
Deloitte introduces suite of more than 100 turnkey AI agentic capabilities to help clients reimagine their enterprises and collaboration with Google…
Qualtrics to Introduce Experience Agents at X4 Conference, Redefining the Future of Experience…
Qualtrics, the leader and creator of the experience management category, today unveiled Experience Agents™: highly specialized AI agents that…
Transforming Finance: The Intelligent CX Revolution
In today’s fast-evolving economic landscape, financial services organizations are feeling the pressure to innovate. With global inflation, rising…
Genesys First Half 2025 Success Heightened by AI Demand
AI represented more than 10% of Genesys Cloud bookings during the period
Genesys, a global cloud leader in AI-powered experience…
ServiceNow Acquires Raytion to Boost AI-Powered Search and Knowledge Management
Raytion’s industry-leading information retrieval technology will enable unified real-time access to business-critical data across multiple…
Recap of Day 2 Qualtrics X4 Summit: New Transformational Partner Solutions
Day 2 At The Qualtrics X4 Summit (#QualtricsX4)
What an epic close to day 2 of QualtricsX4. Big thanks to the Backstreet Boys for their show-stopping…
Alorica and Automation Anywhere Join Forces to Redefine CX Solutions
With unparalleled automation capabilities powered by GenAI, the partnership will deliver optimized efficiencies and business outcomes, while…
8×8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered CX…
New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce…
Sentient Machines’ Conversation Analytics+ Is Now Available on the Genesys AppFoundry
Sentient Machines, a fully AI-driven omni-channel conversation platform, now combines with Genesys Cloud for game changing actionable insights to…