Martech The Growth of the Experience Economy for Real-world Events Laura Lane Sep 8, 2022 The opportunities presented for brands to interact with customers in immersive environments within the metaverse are talked about a lot. But it’s…
Guest Authors Consistency is Key to Customer Experience Christopher Hauca Oct 22, 2019 In the pre-digital era, customer experience was fairly linear. Customers would enter a store, chat face-to-face with the clerk, perhaps ask a few…
Technology CX Disconnect in an ‘Experience Economy’ Is Putting Businesses at Risk AIT News Desk Feb 28, 2019 Dimension Data, the USD 8 billion global technology integrator and managed services provider for hybrid IT, revealed the findings of its annual CX…