Experience Orchestration

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service…

Genesys unveiled its Experience Index methodology: the first people-centric approach based on listening and understanding what really motivates…

Genesys, a global cloud leader in experience orchestration, introduced the GCXNow offering, a new way for small- to mid-sized organizations to quickly…

Genesys Cloud CX received among the highest scores for artificial intelligence, workforce optimization, self-service and outbound capabilities…

Genesys, a global cloud leader in experience orchestration, and Acqueon, a leading customer engagement platform specializing in outbound revenue…

Genesys, a global cloud leader in experience orchestration, announced a new partnership with World Wide Technology (WWT), a global technology…

Genesys, a global cloud leader in experience orchestration, announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc.…

Genesys, a global cloud leader in experience orchestration, announces changes to its executive leadership team. Olivier Jouve transitions to the…

Genesys, a global cloud leader in experience orchestration, announces the release of "The Challenge of Customer-Centric Banking," a research report…

Genesys, a global cloud leader in experience orchestration, today introduced Genesys Cloud AI Experience, a new solution designed to help…