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Report reveals new data and insights on the most important conversational business and messaging trends in 2020 Zendesk, Inc. released State of…

According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service.…

There is no question that Artificial Intelligence is a transformative technology - so much so that we can’t even begin to imagine the impact it will…

Support for Leading Messaging Platforms and Integration with IBM Watson and Google TensorFlow Builds on the Company’s Strong AI Legacy 7.ai, Inc.,…

There’s a lot of Marketing agencies out there that want to call themselves “boutique” - they’re small, they work with a small number of clients, and…

Rich with new features, the new app and CRM will allow recruiters to manage all their leads & conversations, whether on the SMS, Facebook…

AI and Automation Development Teams from Conversable Will Join LivePerson’s Global Product and Technology Organization to Make Conversable Technology…

Pega makes bots smarter and more intuitive to use while enabling a continuous experience from channel to channel. Pegasystems Inc.’s global survey on…