Technology MCM Telecom, Five9 and XTT Mexico Announce Strategic Partnership to Deliver Integrated CX Solutions… AIT News Desk Jan 30, 2023 MCM expands its managed services portfolio with full support for Five9 contact center solutions via XTT, enabling MCM customers in Mexico to…
Financial Services Five9 Opens New European Engineering Hub in Porto, Portugal AIT News Desk Jan 17, 2023 The new location will bring a large base of engineering talent and provide additional scale to the company’s growing international footprint. Five9,…
Machine Learning Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design,… AIT News Desk Dec 6, 2022 The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their…
Technology Five9 Announces Annual Virtual Customer Experience (CX) Summit Canada AIT News Desk Nov 24, 2022 The Canadian event will bring together industry experts, customers, and partners to explore how businesses can make the change migrating off-premises…
Sales and Customer Support Abstrakt Announces 6 New Integration Partners AIT News Desk Oct 4, 2022 Abstrakt announced that the company has expanded its solution with six new integration partners including Five9, Outreach, Genesys, RingCentral, NICE…
Machine Learning Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence AIT News Desk Oct 4, 2022 Balto, a leader in uniting contact center agents with AI for better conversations, announced its partnership with Five9, an industry-leading provider…
Cloud Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange AIT News Desk Sep 21, 2022 Service teams can leverage the latest telephony innovations from Five9 to power agent, supervisor and customer experience Five9 announced the…
Customer Experience Aceyus and Five9 Expand Partnership to Help Contact Centers Improve Productivity and Customer and… AIT News Desk Sep 2, 2022 Aceyus, a global leader in customer experience, reporting, and analytics, is excited to announce an expanded partnership with Five9, an…
Cloud Five9 International Study Finds 9 out of 10 Contact Centers Have Increased Focus on Agent and… AIT News Desk Aug 11, 2022 50% are focused on reducing agent/employee turnover and 44% are focused on implementing AI and automation to assist agents Five9, Inc., a leading…
IT and DevOps Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Center… AIT News Desk Aug 10, 2022 Kyndryl, the world's largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate…