Guest Authors AI’s Next Frontier: The Contact Center Dan Burkland Nov 20, 2018 Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue.…
Analytics Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics AIT News Desk Nov 14, 2018 Funding fuels continued SaaS success as customers transition to the cloud Calabrio, a leading provider of customer engagement and analytics…