Genesys Cloud

Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain…

Balto, the leader in uniting contact center agents with AI for better conversations, is pleased to announce the launch of its next-gen integration: an…

Commerce.AI has announced their cloud-based data platform is a premium app now available on Genesys AppFoundry, the industry's largest dedicated…

Delivering Efficient, Responsive Cloud-based Customer Service Solution with Help of Amazon Connect and Genesys Cloud  LG Electronics' new Cloud Call…

ConvergeOne, a leading services-led technology provider of cloud, collaboration and digital infrastructure solutions, announced it has earned Platinum…

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help…

- New bookings growth up nearly 130 percent for Genesys Cloud and more than 70 percent for Genesys Engage Cloud and Subscription year over year;…

As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s…

As passengers scoured Ethiopian Airlines’ website to adjust or cancel flight itineraries amidst COVID-19 travel restrictions and bans, its contact…

Across the United States, UnityBPO supports clinicians in their use of technology, clinical applications, and EHRs and assists patients in the digital…