Genesys Cloud CX

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service…

Genesys kicked off Xperience 2023, the customer experience (CX) event of the year, by unveiling the expansion of the company's artificial intelligence…

Genesys unveiled its Experience Index methodology: the first people-centric approach based on listening and understanding what really motivates…

Hi Brett. Welcome to our Interview Series. Please tell us a little bit about your role and responsibilities in your current company. How did you…

Genesys Cloud CX received among the highest scores for artificial intelligence, workforce optimization, self-service and outbound capabilities…

Cognigy, the market leader in Conversational AI, announced its Enterprise Conversational AI (ECAI) platform, Cognigy.AI, is now available as a Premium…

Genesys, a global cloud leader in experience orchestration, and Acqueon, a leading customer engagement platform specializing in outbound revenue…

Genesys, a global cloud leader in experience orchestration, announced a new partnership with World Wide Technology (WWT), a global technology…

Genesys, a global cloud leader in customer experience orchestration, has been recognized by two leaders in sustainability ratings for its marked…

Genesys, a global cloud leader in experience orchestration, announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc.…