Customer Experience Gladly Report Proves Personalized Customer Service is Vital to Creating Customer Loyalty AIT News Desk Jul 27, 2022 New customer expectation survey reveals consumers spend more with retail commerce brands that provide a tailored customer experience Gladly, the…
Martech Simplr Announces Partnership and Integration With Gladly AIT News Desk Mar 31, 2021 The Combined Power of Simplr's and Gladly's Customer Service Platforms Helps Brands Provide in-the-Moment, Personalized Customer Care Simplr, a…
Technology Gladly Introduces In-App Chat, JetBlue Among First to Launch New Customer Service Contact Channel AIT News Desk Oct 31, 2019 With In-App Chat, the Airline Enables Customers to Reach Them Right Where They Are and Anticipates 20% Shift from Phone Conversations to Digital…